1. Who we are
Twin Lens Studio ("Twin Lens", "we", "us") is an independent game developer based in Southeast Asia. We make mobile games, including Astra Links. This Privacy Policy explains what information our games and this website collect, why, who we share it with, and the choices you have.
If you have any questions, contact us at support@twinlensgames.com.
2. Scope
This policy applies to all games published by Twin Lens Studio on the Apple App Store and Google Play (the "Games") and to twinlensgames.com (the "Website"). Third-party services used in our Games, such as ad networks, have their own privacy policies, which are linked below.
3. Information we collect
Our Games do not require an account. We do not ask for your name, email address, phone number, contacts, photos or precise GPS location.
When you play, the following information may be collected automatically by us or by the third-party services built into our Games:
- Device and app information: device model, operating system and version, language, screen size, app version and country/region.
- Identifiers: advertising identifiers (Google Advertising ID on Android, IDFA on iOS only if you allow tracking), vendor or app-instance identifiers, and installation IDs generated by Unity.
- Network information: IP address, which may be used to estimate a coarse (city or country level) location.
- Gameplay and usage data: sessions, levels played, progress, in-game events, settings and how you interact with the Game.
- Advertising data: ads shown, ad impressions and clicks, and related measurement data.
- Purchase data: what you bought in-game, transaction IDs and receipt validation information. Payment details such as card numbers are handled by Apple or Google and are never shared with us.
- Diagnostics: crash logs and performance data.
- Communications: if you email us, your email address and anything you include in your message.
4. How we use information
- To run the Games, save progress and deliver the features you use.
- To process and restore in-app purchases and prevent fraud.
- To show ads, including personalised ads where you have consented or where the law allows, and to measure ad performance. Ads help keep our Games free.
- To understand how players use the Games so we can fix bugs, balance difficulty and improve the experience (analytics).
- To respond to your support requests.
- To comply with legal obligations and enforce our terms.
We do not sell your personal information for money.
5. Third-party services
Our Games use the following third-party services. Each may collect the information described above under its own privacy policy:
| Service | Provider | Purpose | Privacy policy |
|---|---|---|---|
| AdMob | Google LLC | Advertising & ad measurement | Google Privacy Policy · How Google uses data |
| Unity Ads | Unity Technologies | Advertising & ad measurement | Unity Privacy Policy |
| Unity Analytics | Unity Technologies | Gameplay analytics & diagnostics | |
| Unity IAP | Unity Technologies | Processing in-app purchases | |
| App stores | Apple Inc. / Google LLC | Distribution & payments | Apple · Google |
Ad networks may work with other advertising partners (for example through ad mediation) to fill ad requests. We may also disclose information if required by law, to protect our rights or users' safety, or as part of a merger, acquisition or sale of assets.
6. Advertising and your choices
- Consent in the EEA, UK and Switzerland: where required, we ask for your consent before personalised ads are shown or data is used for ad personalisation, using Google's consent tools. You can change your choice at any time from the Game's settings, where available.
- iOS: we ask for permission through Apple's App Tracking Transparency prompt before accessing your IDFA. You can change this in Settings → Privacy & Security → Tracking.
- Android: you can reset or delete your advertising ID, or opt out of personalised ads, in Settings → Google → Ads (or Settings → Privacy → Ads).
- Unity: you can also manage Unity's data use through the privacy options Unity provides in its ads, or by contacting Unity directly.
If you opt out, you will still see ads, but they will be less relevant to you.
7. In-app purchases
Purchases are processed by the Apple App Store or Google Play. We receive confirmation of the purchase (such as the product and a transaction ID) so we can deliver your items, but we never receive your payment card or billing details. Refunds are handled under the app store's policies.
8. Legal bases for processing
Where laws such as the EU/UK GDPR apply, we rely on: contract (to provide the Game and purchases you request); consent (for personalised advertising and tracking where required); and legitimate interests (analytics, security, fraud prevention and improving our Games). Where Southeast Asian data protection laws apply, such as Malaysia's or Singapore's Personal Data Protection Acts, we process personal data with your consent (given by using the Games and through in-app prompts) or as otherwise permitted by those laws.
9. Data retention
We keep personal information only as long as needed for the purposes in this policy or as required by law. Analytics data is retained according to Unity's retention settings, and ad data according to Google's and Unity's policies. Support emails are kept for as long as needed to resolve your request and for a reasonable period afterwards.
10. International transfers
Our service providers may process information in countries other than your own, including the United States. Where required, these transfers are protected by appropriate safeguards such as standard contractual clauses.
11. Security
We use reasonable technical and organisational measures to protect information, and we choose service providers with strong security practices. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
12. Children's privacy
Our Games are not directed at children under 13, or the minimum age in your country. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
13. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you, and get a copy of it;
- correct inaccurate information;
- delete your information;
- withdraw consent or object to certain processing, including personalised ads;
- opt out of the "sale" or "sharing" of personal information for targeted advertising (for California and other US state residents);
- complain to your local data protection authority.
To exercise these rights, email support@twinlensgames.com. We may need to verify your request and will reply within the time required by law.
14. Data deletion requests
Because our Games don't use accounts, most data is linked to your device rather than to you personally. To request deletion:
- Email support@twinlensgames.com with the subject "Data deletion request", the Game name and your device platform. If the Game shows a player or support ID in its settings, please include it.
- Uninstalling the Game removes locally stored game data from your device.
- Resetting your device's advertising ID breaks the link between past ad data and your device.
We will delete the data we control, and ask our analytics providers to delete associated data, within 30 days, unless we must keep it for legal reasons.
15. This website
twinlensgames.com is hosted by Cloudflare and does not use advertising or tracking cookies. Cloudflare may process technical data such as IP addresses to deliver and secure the site (see Cloudflare's Privacy Policy). The site loads fonts from Google Fonts.
16. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date above, and if the changes are significant we will tell you in the Game or on this page.
17. Contact us
Twin Lens Studio
Email: support@twinlensgames.com
Website: twinlensgames.com